Refund policy

Refunds

If you are no satisfied with your purchase, you may return it to us for a refund or an exchange. We have a 15-day return policy, which means you have 15-days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging, including dust cloth, pouch, hard case, and box.

To start a return, you can contact us at customerservice@shophereiz.com . If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.  

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Exchanges
The fastest way to ensure you get what you want is to email customerservice@shophereiz.com with the order number, return the item you have, and once the return is accepted, we will send the item exchange.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at customerservice@shophereiz.com .